Shipping policy

Order Processing Time

All orders are processed within 2–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with your tracking number once your order has shipped.

Shipping & Delivery Time

Once your order has been processed, standard delivery takes 4–7 business days, depending on your location. Please allow additional time for remote areas.

Phase Timeframe
Order Processing 2–3 business days
Shipping & Delivery 4–7 business days
Total Estimated Time 6–10 business days

Free Worldwide Shipping

We offer free shipping on all orders worldwide — no minimum purchase required.

Shipping Locations

We ship to customers worldwide. Delivery times may vary slightly depending on the destination country and local customs procedures.

Customs, Duties & Taxes

Puppy Store is not responsible for any customs fees, import duties, or taxes that may be applied by your country upon delivery. These charges are the sole responsibility of the customer. Please check with your local customs office if you have any questions.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package at any time. Please allow up to 24–48 hours for tracking information to update.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at thepuppygostore@outlook.com. We will investigate the matter and work to resolve it as quickly as possible.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. Puppy Store is not responsible for orders delivered to an incorrect address provided by the customer. If you need to update your address, contact us immediately at thepuppygostore@outlook.com — we can only make changes before the order is processed.

Contact Us

If you have any questions about your order or our shipping policy, don't hesitate to reach out: